We apologize for the inconvenience and aprpeciate all of the support. We're doing our best to get back to everyone who has emailed us but Deckys is a small team and we have thousands of emails to get through and don't use AI to respond to customers. If you have emailed us and we have not gotten back to you yet, feel free to text us at 717-891-0916 and we may be able to respond faster as we are getting orders out and Decky's made!